Terms and Conditions
f you believe any content is offensive, discriminatory, harmful, or violates any laws, please report it to WixScents at wixscents408@gmail.com. WixScents will review all reports within [X] business days and take appropriate action.10.5 ss
Terms and Conditions
Last Updated: 10 March 2025
Welcome to WixScents.
These Terms and Conditions govern your use of our website and the purchase of our soy wax candles and reed diffusers. By accessing our website and making a purchase, you agree to these terms. Please read them carefully.
1. General Information
1.1. This website is operated by [Your Business Name], a registered business in New Zealand.
1.2. We reserve the right to update, modify, or discontinue any part of our website and products at any time.
1.3. By using this website, you confirm that you are at least 18 years old or have the permission of a legal guardian.
2. Products and Orders
2.1. All products are hand-poured and crafted; slight variations in color and scent may occur.
2.2. We aim to provide accurate descriptions, but we do not guarantee that all product details are completely error-free.
2.3. Prices are in New Zealand Dollars (NZD) and include GST .
2.4. We reserve the right to limit quantities and refuse or cancel orders at our discretion.
3. Payments
3.1. Payments must be made via the payment options available at checkout.
3.2. All transactions are securely processed, and we do not store credit card details.
3.3. If your payment fails, we may cancel your order.
4. Shipping & Delivery
4.1. We ship within New Zealand using reputable courier services.
4.2. Shipping costs and estimated delivery times are provided at checkout.
4.3. We are not responsible for delays caused by external factors, including courier delays or natural disasters.
4.4. If your order arrives damaged, please contact us within 7 days with photos of the damage.
5. Returns & Refunds
5.1. We accept returns for faulty or damaged products only.
5.2. If you receive a defective item, please contact us within 7 days of delivery for a replacement or refund.
5.3. Change-of-mind returns are not accepted due to hygiene and safety reasons.
5.4. Refunds will be processed back to the original payment method within 5–10 business days.
6. Intellectual Property
6.1. All content on this website, including images, text, and branding, is the property of [Your Business Name] and may not be used without permission.
7. Privacy & Data Protection
7.1. We collect and store customer information securely and in accordance with the New Zealand Privacy Act 2020.
7.2. Your data will not be shared with third parties except as required to fulfill your order (e.g., courier services).
7.3. By using our website, you consent to our Privacy Policy.
8. Limitation of Liability
8.1. We are not liable for indirect, incidental, or consequential damages arising from the use of our products.
8.2. Our liability is limited to the cost of the purchased product.
9. Governing Law
9.1. These terms are governed by the laws of New Zealand. Any disputes will be handled under New Zealand jurisdiction.
10. User Generated Content | Reviews
10.1 WixScents understands that users own the content they share
10.2 WisScents will seek permission before sharing any user-generation content, including reviews, photos, videos and any media created by the user.
10.3 WixScents intends to use User Generated Content for promotional and advertising purposes.
10.4 By submitting content, you grant WixScents a non-exclusive, royalty-free, worldwide license to use, reproduce, modify, and display your content for promotional and other business purposes. If you wish to remove your content, contact WixScents at wixscents408@gmail.com and we will remove it at your request.
10.5 WixScents reserves the right to remove any content that violates our policies or is deemed inappropriate, including but not limited to defamatory, obscene, infringing, fraudulent, or harmful content. WixScents, at its sole discretion, will determine violations and may take action without prior notice.
10.6 Users are responsible for their content and any legal consequences
10.7 If you believe any content is offensive, discriminatory, harmful, or violates any laws, please report it to WixScents at wixscents408@gmail.com. WixScents will review all reports within 2 business days and take appropriate action.
11. Contact Information
If you have any questions about these Terms and Conditions, please contact us at:
Email: wixscents408@gmail.com
Phone: 021 2424188
Thank you for shopping with us! We appreciate your support.